What is Royal Mail's Parcel Collect?

collect parcel royal mail

What is Royal Mail Parcel Collect?

Parcel Collect is Royal Mail’s new collection service that can be booked online. Royal Mail will send a mail carrier to your address to collect your device. This is a quick and cost effective way to get your phone collected without the need for you to go to your local post office.

How Does Royal Mail Parcel Collect Work When Selling Your Device To GRADE Mobile?

At GRADE Mobile, after placing your order to sell your device, we automatically send your a pack containing everything you need to send your device to us.

In this pack we will provide you with a postage-paid return label. The label will either be sent to your address with a pack or via a link in an email confirmation that will direct you to a dedicated page on Royal Mail’s website to generate the postage label for your order. The label will have its unique tracking reference which is the main requirement to book a collection through Royal Mail’s Parcel Collect service.

If you have requested a trade-in pack to be sent to your address, you’ll need to wait until it arrives with the label, then you’ll be able to book your collection with Royal Mail.

If you’ve chosen to use your own packaging, and the postage-paid label has been emailed to you or you’ve generated one, you can book the collection with the generated label whenever you’re ready. Please note that this label will need to be printed out and stuck on to the packaging you’re using to send your phone prior to collection taking place.

Using the provided postage-paid label, the collection through Royal Mail will cost you £0.60.

Book a Collection Using a Pre-Paid Postage Label

Once you have received the postage label from us or you have generated it yourself, use the below link to book your collection with Royal Mail:

Book a collection for your item here

You will need to know your tracking number, you can find this on the label.

After you’ve booked the collection, you need to prepare your device for sale:

  • Back up your data
  • Remove Cloud Accounts
  • Reset your device to factory settings
  • Take a note of the IMEI number
  • Remove accessories, memory and SIM cards
  • Clean your device
  • Take pictures of your device
  • Read our terms and conditions
  • Prepare your device for safe postage
  • Obtain proof of postage

Put your device in the pack we sent you or the one you’ve purchased yourself and affix the printed pre-paid postage label onto the package.

Then, when the mail carrier arrives at your address, all you will need to do is give them your parcel, and they will do the rest.

Best Price Guaranteed

Best Price Guaranteed

Grade Mobile guarantees that you won't find a better price for your old phone. We are so confident that if you do find a better offer, we'll refund you the difference. If you find a higher price within 24 hours of placing your order we will pay you the difference.
Please check you are eligible to claim:

Terms and Conditions


The decision whether or not to honour a claim is at the sole discretion of GradeMobile.co.uk.


How to claim the difference:

To claim, Please email sell@grademobile.co.uk the following;


Your details: