Recycle and Earn

You will be paid within the same day that we process your device. If there are no errors on your order this will be the same day we receive the device! Payments are sent at the end of each day and usually arrive instantly to UK bank accounts (depending on your who you Bank with transfers can take longer). If your device does not match the description submitted we will contact you with an updated quote or a rejection notice. Please ensure you describe your device honestly and correctly to avoid any delay. Please refer to our Terms & Conditions for further detail

Yes. It is really important that you remove your data and ensure there is no sensitive information. We recommend you reset the device to factory settings. Always remove your iCloud account and your passcode. We cannot accept a device with an iCloud account or passcode. Your device may be quarantined if found to be stolen and a surcharge may apply.

Our site prices are locked in for fourteen (14) days from your order submission date. If we update our site prices within fourteen (14) days of your submission you will not be affected. We do ask that you ship your item to us as soon as possible so that we can complete your order in the shortest possible turnaround time. Please refer to our Terms & Conditions for further details.

Yes. Please do not send your SIM Card with your phone. If we receive any SIM Cards, unfortunately, we will have to dispose of them.

There is no need to worry, if you don't have a printer then you can: Options 1: You can wait for your postage pack to come to your address. We automatically send a postage pack to every order on the day of your order submission. The pack will include a pre-printed return label, packaging and, instructions. Options 2: If you don't have a printer at home and don't want to wait for your postage pack to arrive, you have the option to download a QR code to your phone. The QR code will be downloadable once you have generated a free Royal Mail label by clicking here. Simply show the QR code to a staff member at your local Post Office. They will scan the QR Code from your phone which will allow their Post Office system to print the shipping label for you to stick to the package free of charge. Make sure you have the Device boxed up ready for the shipping label to be stuck on. The Post Office will not provide you the packaging.

Yes. As long as you provide an accurate account for the devices conditions. Refer to our Grading Criterias.