How to Remove Your iCloud Account/Activation Lock

How to Remove an Activation Lock


Sometimes, devices can be factory reset but the icloud account will still be active. When this happens, an Activation Lock is placed on the item.

This should be checked even if you have logged out of your icloud account as a factory reset doesn't always remove the icloud account.

When your phone is in the set up phase, it will display the word 'Hello' in various languages on the main display. All you need to do is continue to set up the device until you get to the stage that requires you to connect to a WiFi network. Connect to a WiFi network .

If there is no Activation Lock, then it will display a page that is titled 'Data & Privacy'

If the Activation Lock is present then it will display the page detailed in the image to the right of this page. All you need to do is log back in and continue to set up the phone until you get to the 'Apps & Data' page.

Click "Don't Transfer Apps & Data" - Then click the blue line that says "Forgot password or don't have an Apple ID"

Continue to set up the phone until there are no more steps

How To Find Your IMEI Number


If you have returned, lost or sold your Apple device but your iCloud account still remains active, even if this device is offline you will still be able to remove this by following a few simple steps shown in the videos below.

Whenever you sell or trade in your device, it is vital that you remove all personal data and your iCloud account to ensure maximum data security.


How To Remove "Find My iPhone" From Your Device


If you have returned, lost or sold your Apple device but your iCloud account still remains active, even if this device is offline you will still be able to remove this by following a few simple steps shown in the video here.

Whenever you sell or trade in your device, it is vital that you remove all personal data and your iCloud account to ensure maximum data security.

If you have any questions or need any further help please contact sell@grademobile.co.uk
- Do not send your phone in unless you are 100% sure that the iCloud account has been removed
Best Price Guaranteed

Best Price Guaranteed

Grade Mobile guarantees that you won't find a better price for your old phone. We are so confident that if you do find a better offer, we'll refund you the difference. If you find a higher price within 24 hours of placing your order we will pay you the difference.
Please check you are eligible to claim:

Terms and Conditions


The decision whether or not to honour a claim is at the sole discretion of GradeMobile.co.uk.


How to claim the difference:

To claim, Please email sell@grademobile.co.uk the following;


Your details: