Terms & Conditions
You have sole responsibility for any data stored on your Device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data. If you return/send an item to us for whatever reason, we do not take any liability for any data on the Device or for the loss, mishandling and corruption of any data. We take no responsibility for loss or damage during transit, delivery or shipping. We only become the owner of the Device once we have sent payment to You.
By sending Your Device to Us, You agree to release Us from all claims, damages or losses with respect to the Device and any other item sent to us with the Device, any data stored therein or on any media used in conjunction with the Device and/or any accessories, (This could be in the form of but not limited to personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the Device and/or any accessories before sending the Device to us. By sending your Device to Us, You agree to release Us from all claims, damages or losses caused by any courier, whether the item was shipped by a courier provided by us or shipped independently through a 3rd party. We do not accept liability for knowing the location of the device until the device has reached our facility. A device is only deemed to be received by us once a confirmation email has been sent by us of being in possession of the device.
Please ensure your data is wiped or backed up before sending your device to us. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. If we receive a device with a Pin Lock and/or iCloud on the device, we will quarantine the device to comply with auto-theft policies and we may reject your order/return with a £25.00 charge payable. We advise that all sim cards, memory cards, and accessories are taken off/out the device before returning/sending a device. We will not be liable for the loss of any accessories, sim card, memory or any item sent back to us. If a device has been rejected and a valid return tracking number has been provided, we are no liable for any damage or loss to the device, the device is only under our liability when the device is in our building.
Grade Mobile respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. It applies to information we collect in relation to:
- Users of our website;
- People who use our services;
- ˙supply us with goods or services;
- People who contact us via any medium (e.g through our website, by post, email, telephone or social media).
Controller and contact information
Grade Mobile (Part of O G Exclusives London Ltd) is the controller and responsible for your personal data (collectively referred to as “Grade Mobile”, “we”, “us” or “our” in this privacy notice).
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, company name, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and telephone numbers].
Financial Data includes [bank account and payment card details].
- Transaction Data includes [details about payments to and from you and other details of products and services (such as serial number and IMEI you have purchased from us, or sold to us].
- Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
- Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
- Usage Data includes [information about how you use our website, products and services].
- Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
- Unknown Data includes data on devices received for erasure and destruction services, where we do not access or record the data and simply erasure/destroy.
- We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
- analytics providers such as Google based outside the EU
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party), by which we mean in the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the OG EXCLUSIVES LONDON group for marketing purposes.
We may contact you to leave a review of our products or services on one of our own sites or a third party review aggregate such as Trustpilot.
You can ask us or third parties to stop sending you marketing messages at any time by opt-out links on any marketing message or emails sent to you at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, product/service experience or other transactions.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Service providers acting as processors based in England and Wales who provide IT and system administration services, Logistics Services and downstream processing, including the following:
- Royal Mail
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based England and Wales who provide consultancy, banking, legal, insurance and accounting services, including the following:
- Accounting Services
- HR advice
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We take customer satisfaction seriously at Grade Mobile. If for any reason our customer service team - firstname.lastname@example.org cannot resolve your issue or you wish to make a formal complaint, you can email email@example.com. Please provide as much information as possible so we can provide the most accurate resolution to your case. We aim to respond to all complaints within 10 (ten) working days.
If you would like to write to our head office, please first file your complaint via email to our complaints handler firstname.lastname@example.org, so we can advise the best point of contact for your letter.
You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 03454 04 05 06
Changes to the Terms. Grade Mobile reserves the right to make amendments to these Terms and our sites and prices from time to time, without prior notice. Any updated terms will be posted onto the site following such amendments.
Under no circumstances shall Grade Mobile, or its employees, be considered in breach of these Terms or be held liable to the extent that performance of their respective obligations (excluding payment obligations) is prevented by any delay, failure or disruption of the content or services delivered resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, acts of God, war, governmental actions or restrictions, orders of domestic or foreign courts or tribunals or non- performance of third parties which hinders Grade Mobile or our employees from performing our obligations under these terms.
All Devices sold to us are checked by our team who check the following but not limited to the functionality, network, condition, battery health, 3rd party parts, screen burns, device specification, and background. Our site prices are 'up to' quotations for the maximum value for a device. We reserve the right to offer you an updated quote via email or reject your device at our sole discretion, based on the checks we carry out, once we have received your device, to calculate the maximum value of the device at the time of delivering your quote. An updated quote is not obligatory, unless we do not receive a response from you within 48 hours of the email being sent to you containing the updated quote. If we do not receive a response from You within 48 hours of our quote being delivered by email, the sale will automatically complete at the updated quote in GBP. We are unable to reverse a sale after this period or you accepting the update quote or us paying the full 'up to' quote. If we can locate your device (at our sole discretion) in our system post order completion, a £25.00 admin charge will be payable to locate the device and reverse the sale, though this can only occur on rare occasions where it is possible to still locate your device. In most cases we won’t be able to reverse a sale post completion, in most cases the device is immediately moved facility, dissembled or resold.
iCloud, Passcodes and Device Locks
If the Device You have sent to us is locked in any way which prevents the Device from being used as intended by the manufacturer, or resold, including but not limited to locks and preventions to freely use the following: software, hardware, iCloud or a passcode the following will apply; the device will be safely quarantined for up to 6 months whilst we work with you to remove such owner locks, the sale may will be rejected with a £25.00 surcharge payable prior to the device being returned. Any information held on the device or accessories or packaging may not be returned or saved and can be disposed by Us without Your consent.
Devices that are sent to Us with an iCloud Account, Activation Lock, Passcode, TouchID or FaceID will be liable to the surcharge.
Our site prices are 'up to' quotations for the maximum value for a device. The 'up to' quote offered to You by Us are valid for fourteen (14) days from the date of Your submission. The valuation for your device may be re-evaluated by our team once we have physically inspected your device. We check the following but not limited to the functionality, network, condition, battery health and usage, device specification, third party parts, screen burns, and the background of the device to determine the current trade-in market value of your device. After this period You understand, accept and agree that if the Device is not received by Us within fourteen (14) days of submission, that We may update the 'up to' quote of our devices inline with our site, competitors and market conditions. If we update our site 'up to' prices within fourteen (14) days of your submission, this will not affect the 'up to' quote you received at the time of your order, which can still be achieved. If Your Device does not match the specifications You entered on Your application we reserve the right to reject the sale at our sole discretion, alternatively, we may offer you an updated quote via email which will be available for 48 hours. We reserve the right to offer you an updated quote via email or reject your device and/or the sale at our sole discretion. Our updated quotes are based upon the checks we carry out on your device referenced above to calculate the maximum value of the device at the time of delivering your quote. An updated quote is not obligatory, unless we do not receive a response from you within 48 hours of the email being sent to you containing the updated quote. If we do not receive a response from You within 48 hours of our quote being delivered by email, the sale will automatically complete at the updated quote in GBP. We are unable to reverse a sale after this period or you accepting the update quote or us paying the full 'up to' quote. If we can locate your device (at our sole discretion) in our system post order completion, a £25.00 admin charge will be payable to locate the device and reverse the sale, though this can only occur on rare occasions where it is possible to still locate your device. In most cases we won’t be able to reverse a sale post completion, in most cases the device is immediately moved facility, dissembled or resold.
Stolen, Lost or Blacklisted devices
We verify every Device received against the GSMA Register (the “Register”). The Register identifies Devices that have been lost, stolen, blocked or barred. If Your Device is found to have any of the restrictions above against it, you will have twenty-eight 14 (fourteen) days to contact GSMA , who will provide advice on how to prove that You are the legal owner of the Device.
We do not accept Stolen, Lost or Blacklisted devices.
If you device is flagged by the Registered, well will quarantine the device for 14 (fourteen) days. If the device remains flagged after this period we reserve the right to be reimbursed for any payment made to you.
We cannot send Your Device back to you or make any payments during this quarantine period, and are legally required to dispose of the device if they are flagged by GSMA.
We request You to provide the correct bank account number and sort code for payment of your order to be sent to on your order submission. If the payment details You submitted on your order are incorrect and we are not informed, the full amount will be sent to the payment details that are provided on your order, we will not be liable to reimburse the transaction and we are unable to cancel a payment under any circumstance.
If the payment is sent to the wrong details and we were not made aware of the error, we will not be able to send another payment to the second set of details or reimburse you in any way whatsoever.
If your payment is rejected due to incorrect details being provided we will not be liability for any delay caused.
You can cancel the sale of a Device up to the point of payment, simply email email@example.com. If We have not received Your Device Your cancelation will be processed without any applicable 'Surcharge'.
If payment has been made for your Order We won't be able to return Your Device. For context, at this point, the Device has been data wiped and processed into Our workflow. We may be able to offer a replacement of similar specification if one is available at the time of the request no later than (fourteen) 14 days after the submission of your order.
We reserve the right to refuse to pay for any device which we believe are derived from “Prepay Box breaking”. The definition of “prepay box breaking” is where a businesses or individual purchases prepay phones from a retailer, network, dealer or wholesaler with the intention of reselling the phone and have no intention of using the phone and sim card together as was the original intention of mobile phone network whose sim card is provided with the phone.
GRADE Mobile is part of OG Exclusives London Limited. GRADE Mobile is purely a trading name. OG Exclusives London Limited is registered in England and Wales, company registration number: 08955418
VAT Number: 257 6502 89 GB
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Definitions in these Terms and Conditions:
We, us and our refer to GRADE Mobile and OG EXCLUSIVES LONDON LIMITED.
You and your refer to the submitter of a recycling order.
Device/Goods means any goods, products, or services you order from or sell to us.
Submission means the application you made with us to sell your device.
Order means an order placed by you with us for the purchase/sale of goods.