Welcome to the Help Centre For Selling Your Device

Browse and Search our FAQs Or Contact Us at the bottom of the page.


How Long Does Payment Take?

Grading Criteria Explained





How Long Does Shipping Take For You To Receive My Device?

Do I Need To Log Out Of iCloud?

Will I Be Kept Up To Date?

How Long Is My Quote Valid For?

Do I Remove My SIM Card?

Sending Your Device

How Do I Safely Send My Device To You?

I Don't Have A Printer

How Long Should I Wait To Receive My Postage Pack?

My Address Has Changed. What Do I Do?


How Do I Check The Status Of My Order?

Best Price Guaranteed

Best Price Guaranteed

Grade Mobile guarantees that you won't find a better price for your old phone. We are so confident that if you do find a better offer, we'll refund you the difference. If you find a higher price within 24 hours of placing your order we will pay you the difference.
Please check you are eligible to claim:

Terms and Conditions

The decision whether or not to honour a claim is at the sole discretion of GradeMobile.co.uk.

How to claim the difference:

To claim, Please email sell@grademobile.co.uk the following;

Your details: